Customer Service

Privacy

FireProtectionSupplies.com is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@fireprotectionsupplies.com with "Unsubscribe Me" as the subject line. FireProtectionSupplies.com does not sell, trade or rent your personal information to others.

Shipping

Place your order before 3pm Eastern, and we'll usually ship your order out that same day! Click here to read our complete shipping policy. Read more...

What is your refund or exchange policy?

Returns

Returns Within 30 Days, in As-New Condition: Your product must be returned within 30 days of the purchase date on your invoice, in as-new condition. Damaged items (even those that become damaged during return shipping) cannot be refunded, because they are not in a resalable condition. Because of this, we strongly recommend that you insure your package. Click here to read our complete returns policy. Read more...

Promotions

Promotions subject to terms and conditions. FireProtectionSupplies.com reserves the right to modify or withdraw these promotions at any time. All offers available from FireProtectionSupplies.com online store. Prices shown are FireProtectionSupplies.com  Online Store prices, are subject to change and do not include applicable state and local sales tax or shipping to recipient's destination. Photography may not accurately represent exact configurations priced. Associated values represent FireProtectionSupplies.com published list price.

Pricing Errors

FireProtectionSupplies.com is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. If the pricing error results in an overcharge to you, FireProtectionSupplies.com will credit your account for the amount overcharged.

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