FAQs

How can I contact FireProtectionSupplies.com?


You can call us at 855-FPS-EASY (855-377-3279) or email us at info@fireprotectionsupplies.com.

How do I know my transaction will be safe?


Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

If all the products that you wish to order are in stock and have been ordered before 3pm Eastern rest assured they will be sent out on that same day. If not, we will inform you within 24 hours so that you can either select a comparable product or change your order. After shipment our customer service doesn't stop there. We track your order up until delivery to ensure you are completely satisfied with your delivery. Click here to read our complete customer service policy. Read more...

How are products shipped to me?


Place your order before 3pm Eastern, and we'll usually ship your order out that same day! Click here to read our complete shipping policy. Read more...

What is your refund or exchange policy?


Returns Within 30 Days, in As-New Condition: Your product must be returned within 30 days of the purchase date on your invoice, in as-new condition. Damaged items (even those that become damaged during return shipping) cannot be refunded, because they are not in a resalable condition. Because of this, we strongly recommend that you insure your package. Click here to read our complete returns policy. Read more...

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